Common purchase queries answered

Orders and Shipping

  • Standard shipping by sea to USA is about 30-35 days.
  • Standard shipping by sea to EUROPE is about 30-45 days.
  • Standard shipping by sea to AU is about 40-50 days.
  • Standard Shipping to Southeast Asia is about 10-15 days
  • Premium shipping To USA is about 10-15 days
  • Premium shipping To UK, Australia and Europe is about 15-25 days
  • To South America is about 25-40 days.

Processing time is 1-3 working days, and we don’t ship on weekends.

You can create an normal account on “my account” page, or you can create it when placing order.

If your order is still processing, you can contact us to change your shipping address, If your order has shipped then we can’t change the address.

You will receive a notification email with tracking number once we send out your order.

Also you can track it in tracking order page.

All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.

Yes, we ship to all countries wherever you are.

For small order it will come in one package, but for saving your customs duty or limited by shipping company, we will pack your products by several packages.

If you need to swap an item

Returns and Exchanges

7 Days Money Back Guarantee
We have a 7-day-money-back guarantee on all our products from the date you received it without any reason. You should return the item in its original condition to us. After we receive the returned items, we will offer you a refund excluding actual shipping fees already incurred

If the product you received is wrong or defective, please contact us as soon as possible and kindly provide us with your full name, order number and a brief explanation of the issue. 

We feel very sorry for the defective item you received. Though we have an extensive testing before shipping, we can’t 100% avoid this problem. After you receive your order, please test them first. If you receive any broken item, please contact us within 48 hours, we will try our best to get it squared away.

If your order is still processing, you can contact us to change your shipping address, If your order has shipped then we can’t change the address.

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 10% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Invalid Reasons:

Buyer no longer wants the items – this is the most common example which we cannot honor if we want to continue offering great value. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer found items cheaper somewhere else – Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.